Make your feedback count
Twitter and Facebook are a very immediate way to contact the rail companies. However your comments don't get recorded and counted as feedback. To make yourself heard you need to email the individual train operating company [TOC], and I suggest you CC both the Department Of Transport [DfT] and the Office of Rail and Road [ORR], links below;
P.S. Keep it polite remember the poor folk who's job it is to monitor and reply are only human, and aren't the cause of the problem;
P.S. Keep it polite remember the poor folk who's job it is to monitor and reply are only human, and aren't the cause of the problem;
Uk Department for Transport [email protected]
Uk Office Of Rail And Road [email protected]
Arriva Trains Wales https://www.arrivatrainswales.co.uk/ContactUs/
Cross Country Trains [email protected]
C2C [email protected]
East Midlands Trains https://www.eastmidlandstrains.co.uk/information/contact-us/
Great Northern
[email protected]
[email protected]
[email protected]
[email protected]
Mersey Rail http://www.merseyrail.org/get-in-contact.aspx
Scot Rail [email protected]
South Eastern Trains https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/contact-us
South Western Trains https://www.southwesttrains.co.uk/contact--help/contact-us/contact-us/
Virgin Trains East Coast https://www.virgintrainseastcoast.com/customer-service/contact-us/complaint/journey-complaint/
[Sorry for the delay: I apologies this section is incomplete, the delay is due to following an earlier section of slow typing]
Uk Office Of Rail And Road [email protected]
Arriva Trains Wales https://www.arrivatrainswales.co.uk/ContactUs/
Cross Country Trains [email protected]
C2C [email protected]
East Midlands Trains https://www.eastmidlandstrains.co.uk/information/contact-us/
Great Northern
[email protected]
[email protected]
[email protected]
[email protected]
Mersey Rail http://www.merseyrail.org/get-in-contact.aspx
Scot Rail [email protected]
South Eastern Trains https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/contact-us
South Western Trains https://www.southwesttrains.co.uk/contact--help/contact-us/contact-us/
Virgin Trains East Coast https://www.virgintrainseastcoast.com/customer-service/contact-us/complaint/journey-complaint/
[Sorry for the delay: I apologies this section is incomplete, the delay is due to following an earlier section of slow typing]
Follow the money
So who actually owns and runs the various rail franchises?
Deutsche Bahn "Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder" - it is the parent company of;
Arriva Trains Wales, Chiltern Railways, CrossCountry, Grand Central, Northern
Nederlandse Spoorwegen "is the principal passenger railway operator in the Netherlands. NS provides rail services on the Dutch main rail network (hoofdrailnet)." - it is the parent company of;
Greater Anglia, ScotRail, Stansted Express
Govia (Go-Ahead (65%) and Keolis (35%)) "Keolis is the largest private sector French transport group. It runs passenger railways, tramways, bus networks, funiculars, trolley buses, and airport services. Based in Paris, Keolis is owned by the SNCF (French National Railways Corporation) at 70%" - it is the parent company of;
Deutsche Bahn "Headquartered in Berlin, it is a private joint-stock company (AG), with the Federal Republic of Germany being its single shareholder" - it is the parent company of;
Arriva Trains Wales, Chiltern Railways, CrossCountry, Grand Central, Northern
Nederlandse Spoorwegen "is the principal passenger railway operator in the Netherlands. NS provides rail services on the Dutch main rail network (hoofdrailnet)." - it is the parent company of;
Greater Anglia, ScotRail, Stansted Express
Govia (Go-Ahead (65%) and Keolis (35%)) "Keolis is the largest private sector French transport group. It runs passenger railways, tramways, bus networks, funiculars, trolley buses, and airport services. Based in Paris, Keolis is owned by the SNCF (French National Railways Corporation) at 70%" - it is the parent company of;